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Regulations

Regulations of the Nitrochemis.com online store

 

§ 1 Introductory provisions

  1. The Nitrochemis online store, available at the Internet address www.nirochemis.com, is run by Tomasz Sołtyszczak conducting business activity under the company Nitrochemis, entered into the Central Register and Information on Economic Activity (CEIDG) kept by the minister competent for economy. Business address and address for service: ul. Sanocka 11/20, 53-304 Wrocław, NIP 8851545117, REGON 022329800, e-mail address: biuro@nitrochemis.pl, phone + 48 507 733 248.
  2. These Regulations are addressed to Consumers and Entrepreneurs using the Store and sets out the rules for using the Online Store as well as the rules and procedure for concluding Sales Agreements with a Customer at a distance through the Store.

§ 2 Definitions

  1. Consumer - a natural person concluding a contract with the Seller as part of the Store, the subject of which is not directly related to its business or professional activity.
  2. Customer - any entity that intends to conclude or has concluded a Sales Agreement with the Seller.
  3. Regulations - these Regulations of the Store.
  4. Store - an online store run by the Seller at the Internet address www.nitrochemis.com
  5. Seller - Tomasz Sołtyszczak, conducting business activity under the company Nitrochemis, entered into the Central Register and Information on Economic Activity kept by the minister competent for economy, NIP 8851545117, REGON 022329800.
  6. Entrepreneur - a natural person, a legal person and an organizational unit which is not a legal person, the separate law of which grants legal capacity, carrying out on its own behalf a business activity that uses the Store.
  7. Distance contract - a contract concluded with the Customer as part of an organized system of concluding distance contracts (as part of the Store), without the simultaneous physical presence of the parties, with the sole use of one or more means of distance communication up to and including the conclusion of the contract.
  8. Order - the Customer's declaration of intent made using the Order Form and aiming directly at the conclusion of the Product Sales Agreement or Products with the Seller.
  9. Account - the customer's account in the store, it collects data provided by the customer and information about orders placed by him in the store.
  10. Registration form - a form available in the Store that allows you to create an Account.
  11. Order form - an interactive form available in the Store that allows placing an Order, in particular by adding Products to the Basket and specifying the terms of the Sales Agreement, including the method of delivery and payment.
  12. Shopping Cart - an element of the Store's software in which the Products selected for purchase by the Customer are visible, and it is also possible to determine and modify the Order data, in particular the quantity of products.
  13. Product - a movable item or service available in the Store that is the subject of the Sales Agreement between the Customer and the Seller.
  14. Sales Agreement - a Product sales agreement concluded or concluded between the Customer and the Seller via the Online Store.
  15. Order processing time - the time during which the order placed by the Shop's Customer will be completed, packed by the Seller and handed over for delivery by the Customer's chosen method of delivery.
  16. Business day - one day from Monday to Friday, excluding public holidays.

 

§ 3 General information

  1. The Seller shall not be liable for any interruptions in this interruption of the Store's operation caused by force majeure, unauthorized actions of third parties or incompatibility of the Online Store with the Customer's technical infrastructure.
  2. Viewing the Store's assortment does not require creating an Account. Placing orders by the Customer for Products in the Store's assortment is possible either after creating an Account in accordance with the provisions of § 5 of the Regulations, or by providing the necessary personal and address data enabling the Order to be carried out without creating an Account.
  3. The prices given in the Store are in the currencies: US dollar (USD), euro (EUR) and Australian dollar (AUD) and are gross prices (including VAT).
  4. The final amount to be paid by the Customer consists of the price for the Product and the cost of delivery, about which the Customer is informed on the Store's pages when placing the Order, including when he wishes to be bound by the Sales Agreement.

 

§ 4 Technical requirements

To use the Store, including viewing the Store's assortment and placing orders for Products, you need: a. end device with internet access

  1. Internet browser
  2. access to electronic mail (e-mail),
  3. cookies enabled
  4. FlashPlayer installed.

 

§ 5 Creating an Account in the Store

  1. To set up an Account in the Store, please complete the Registration Form. You must provide the following information: First Name, Last Name, E-mail Address, Street Address, City, Post Code, Country, Telephone number and password.
  2. Creating an Account in the Store is free.
  3. Logging in to the Account is done by entering the login and password set in the Registration Form.
  4. The Customer may at any time, without giving a reason and without incurring any fees, delete the Account by sending a relevant request to the Seller, in particular via e-mail or in writing to the address provided in § 1.

 

§ 6 Order

In order to place an Order:

  1. Select the Product being the subject of the Order, and then click "Add to cart".
  2. Log in or use the option of placing an Order without registration.
  3. If you chose to place an Order without registration - complete the Order Form. You must provide the following information: First Name, Last Name, E-mail Address, Street Address, City, Post Code, Country, Telephone numer.
  4. Click "Finish order".
  5. Confirm the correctness of the order by clicking "confirm order".
  6. Pay for the order within a specified period, subject to § 8.

 

§ 7 Performance of the sales contract

  1. The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer has placed the Order using the Order Form in the Online Store.
  2. After placing the Order, the Seller immediately confirms its receipt and simultaneously accepts the Order for execution. This is done by sending the Customer an e-mail to the Customer's e-mail address provided when placing the Order. Upon the receipt of the above e-mail by the Customer, a Sales Agreement is concluded between the Customer and the

Seller.

  1. The beginning of the period of delivery of the Product to the Customer counts from the date of crediting the Seller's bank account.
  2. Product delivery takes place in the European Union, America, Australia and Asia.
  3. Delivery of the Product to the Customer is payable, unless the Sales Agreement provides otherwise. Product delivery costs (including charges for transport, delivery and postal services) and the amount of rebates granted (if applicable) are indicated to the Customer when placing the Order, including when the Customer wishes to be bound by the Sales Agreement.
  4. The Seller documents the sale of the Product with a VAT invoice. Proof of purchase is provided to the Customer along with the ordered Product.

 

§ 8 Cost, delivery date and method, and payment methods

  1. The cost of delivery is not included in the price of the product.
  2. The cost of delivery depends on the currency in which the Customer places the Order and is:

25 USD / 25 EUR / 38 AUD.

  1. Products purchased in the Store are sent via Poczta Polska.
  2. The Product delivery date consists of the time of completing the Product and the time of delivery of the Product by the Carrier.
  1. The time to complete the Product is 1 Business Day.
  2. The delivery time of the Product is on average from 7 to 21 Business Days (depends on the place of delivery), maximum 31 Business Days. After this time, the customer has the right to lodge a complaint / withdrawal.
  1. The customer makes the payment before the start of the Order. Payment method: Payment via electronic payment services (PayPal). Electronic payment services allow you to make payments by credit card or quick transfer. The product will not be sent until it has been paid for.
  2. The customer is obliged to make the payment within 5 calendar days from the date of the Sale Agreement - otherwise the order will be canceled.
  3. Detailed information on delivery and accepted payment methods can be found on the Store's website.

 

§ 9 Right to withdraw from the contract

  1. The consumer may withdraw from the Sales Agreement within 14 days without giving any reason.
  2. The time limit specified in para. 1 begins with the delivery of the Product to the Consumer or a person designated by him other than the carrier.
  3. In the case of a Contract that covers many Products that are delivered separately, in batches or in parts, the deadline indicated in paragraph 1 runs from the delivery of the last item, batch or part.
  4. The consumer may withdraw from the Contract by submitting to the Seller a statement of withdrawal from the Contract via e-mail to the following address: biuro@nitrochemis.pl. To meet the deadline for withdrawing from the Contract, it is sufficient for the Consumer to send a statement before this deadline.
  5. The Seller shall promptly confirm to the Customer that he has received a statement of withdrawal from the Agreement and will inform the Customer accordingly regarding further proceedings, including the method of returning the Product, and in case of questions he will answer them.
  6. The Customer is obliged to return the Product to the Seller no later than within 14 calendar days from the day on which he withdrew from the contract. To meet the deadline, it is sufficient to return the Product before its expiry.
  7. Effects of withdrawal from the Agreement:
    1. In the event of withdrawal from a Distance Contract, the Contract is considered null and void.
    2. In the event of withdrawal from the Contract, the Seller shall immediately return to the Consumer, no later than within 14 days from the date of receipt of the Consumer's statement on withdrawal from the Contract, all payments made by him, including the costs of delivery.
    3. The Seller shall refund the payment using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer has expressly agreed to another solution that will not involve any costs for him.
    4. The Seller may withhold reimbursement until receipt of the Product back or until proof of its return is provided to him, whichever occurs first.
  8. The consumer has no right to withdraw from the contract if the subject of the contract (product bought in the Nitrochemis Store) has been damaged due to the fault of the consumer.
  9. The consumer may withdraw from the contract only with proof of purchase (VAT invoice). If the Customer fails to provide the proof of purchase or the number of the document indicated, the Seller is not obliged to refund the cost of the purchased Product.
  10. The right to withdraw from a distance contract is not entitled to the Consumer in relation to the Contract:
    1. in which the subject of the service is a non-prefabricated item, manufactured according to the Consumer's specifications or serving to satisfy his individual needs,
    2. in which the subject of the service is an item delivered in a sealed package, which after opening the package cannot be returned due to health protection or hygiene reasons, if the packaging was opened after delivery.

 

§ 10 Complaint and warranty


ATTENTION! The complaint does not apply to the following countries: Canada, United States of America - USA and Australia

  1. The Sale Agreement covers new Products.
  2. In the event of a defect in the goods purchased from the Seller, the Customer has the right to make a complaint based on the provisions regarding warranty in the Civil Code.
  3. Complaints should be submitted in writing or by e-mail to the addresses of the Seller provided in these Regulations.
  4. The Seller will respond to the complaint request immediately, and if the Customer is a Consumer - no later than within 14 days. If the Customer is a Consumer and the Seller does not respond to the complaint within 14 days, it is considered that the Customer's request was justified.
  5. Goods sent under the complaint procedure should be sent to the address given in § 1 of these Regulations.
  6. If a warranty has been granted on the Product, information about it, as well as its content, will be included in the description of the Product in the Store.
  7. You can also report a complaint using our complaint form available at the following link: https://nitrochemis.com/complaints.php

     

§ 11 Personal data in the Online Store

  1. The administrator of personal data of Customers collected through the Online Store is the Seller.
  2. Customers' personal data collected by the administrator via the Online Store are collected in order to implement the Sales Agreement, and if the Customer agrees - also for marketing purposes.
  3. The recipients of personal data of Online Store customers may be:
    1. In the case of a Customer who uses the Online Store with the method of delivery by post, the Administrator provides the collected personal data of the Customer to the selected carrier performing the shipment at the request of the Administrator.
    2. In the case of a Customer who uses the Online Store with the method of electronic payments or a payment card, the Administrator provides the Customer's personal data collected to the selected entity operating the above payments in the Online Store.
  4. The customer has the right to access their data and correct them.
  5. Providing personal data is voluntary, but failure to provide the personal data indicated in the Regulations necessary to conclude a Sales Agreement results in the inability to conclude this agreement.

 

§ 12 Final Provisions

  1. Agreements concluded through the Online Store are concluded in accordance with Polish law.
  2. The Seller reserves the right to amend the Regulations for important reasons: changes in the law, changes in payment and delivery methods - to the extent that these changes affect the implementation of the provisions of these Regulations. The Seller will inform the Customer about any change at least 7 days in advance.
  3. In matters not covered by these Regulations, generally applicable provisions of Polish law shall apply, in particular: the Civil Code; Act on the provision of electronic services; Consumer Rights Act, Personal Data Protection Act.
  4. All disputes arising from Sales Agreements between the Store and Consumers will be settled first of all through negotiations with the intention of resolving the dispute amicably. If this would not be possible or would be unsatisfactory for either party, the disputes will be settled by a competent common court.
  5. The customer has the right to use extrajudicial means of dealing with complaints and redress. To this end, he may submit a complaint via the EU's online dispute resolution (ODR) platform available at: http://ec.europa.eu/consumers/odr/.